What does a help desk support do?

Help desk or first-level support is the department in a company responsible for providing help and advice on topics relating to the company's products and services. They are most often found in IT and computer science-related industries. They provide support by phone, email, or via an internal ticket system.

What is the help desk process?

A help desk works by receiving support requests from customers or users, assigning them unique ticket numbers, and tracking and managing the tickets until the issues are resolved.

What is the difference between IT support and helpdesk?

The simplest way of distinguishing the terms is by thinking of a helpdesk as the function that reactively resolves everyday customer issues with a product or service as the first point of contact with a company. IT support (or tech support) tends to get deeper into issues that require more expertise.

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We get it—there's nothing more annoying than tech problems messing up your day.

Picture this: You're knee-deep in work, everything's buzzing along, and then bam! Your network crashes. Your team is twiddling their thumbs, and your clients are left hanging.

Instead of growing your company and wowing your clients, you're stuck playing IT detective.

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IT helpdesk support: Your business's best friend

IT helpdesk support is like having a team of tech superheroes on standby for your business. We are the people you reach out to when your computer acts up or when you're facing any tech-related troubles.

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Having reliable IT helpdesk services is not just about fixing things; it's about making your business run better.

We offer IT helpdesk support services remotely and can even come to your office if needed, acting as the protectors of your digital world.

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Why InfoTank’s IT helpdesk support is the team your business needs

Say goodbye to IT headaches with InfoTank's IT helpdesk support for business! Our Atlanta-based team of IT pros is here to tackle your tech troubles, and they're ready to jump into action.

Our goal? 100% customer satisfaction. We're not happy until you are!

Rapid response time

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Our experts offer tailor-made solutions that cater to your specific business needs, ensuring that you receive the most effective support possible, all with a local touch.

Proactive maintenance

We provide proactive maintenance and IT helpdesk services that keep your systems running smoothly and prevent unexpected tech glitches.